Privacy Policy

Introduction

ChatBot.net.au (“we”, “our”, or “us”), operated by Caruso Consulting Co Ltd, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit chatbot.net.au or use our services.

Information We Collect

Information You Provide

• Name, email address, phone number, and business details submitted via our demo request or contact forms
• Your business website URL provided for chatbot demo purposes
• Payment information processed securely through our payment provider (we do not store card details)
• Communications you send to us via email or our website forms

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent, and referring URLs via Google Analytics (G-SSPWFKJX4W)
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

• To process and fulfil your demo request or service order
• To build and customise your AI chatbot
• To communicate with you about your account or services
• To send service updates and relevant information (you may opt out at any time)
• To improve our website and services through analytics
• To comply with legal obligations

Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers — who assist in operating our website and services (hosting, email, payment processing)
• Analytics providers — Google Analytics (subject to Google’s Privacy Policy)
• Legal authorities — where required by law

Cookies

We use cookies to improve your experience. Please see our Cookie Policy for full details. You may disable cookies in your browser settings, though this may affect website functionality.

Google and Facebook Advertising

We may run advertising campaigns on Google Ads and Meta (Facebook/Instagram). These platforms may use cookies and pixel technologies to show you relevant ads. You can opt out via Google Ad Settings and Facebook Ad Preferences.

Data Retention

We retain personal data only as long as necessary to provide our services or as required by law. Demo request data is retained for up to 2 years. You may request deletion at any time by contacting us.

Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent at any time. To exercise any rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your data. No internet transmission is 100% secure. Please notify us immediately of any suspected unauthorised access.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our website constitutes acceptance of the updated policy.